Terms and Conditions

I. Introductory Provisions and Definitions

1. These General Terms and Conditions of Business (hereinafter referred to as "GTC") govern the legal relations between the company: STUDIO 20A s.r.o., 50 819 119, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No.: 50571/T, VAT ID No.: 2120491219, VAT ID No.: SK2120491219 (hereinafter also referred to as the "Seller") and every person who is a Buyer of a product offered by the Seller in the Seller's Online Shop.
2. The Seller's contact details are: email: info@artup.sk, telephone number: +421 948 975 542.
3. The Seller is at the same time the operator of the electronic system through which it operates an online shop on the domain name www.artup.sk (hereinafter also referred to as the "Online Shop").
4. The Buyer is any person (natural person or legal entity) who has filled in and sent an order via the Seller's Online Shop and who has received a confirmation of receipt of the order from the Seller.
5. A consumer is a natural person who is not acting within the scope of his/her business when concluding a contract under these GTC.
6. Products are goods that are intended for sale and are also published in the Seller's Online Store (hereinafter also referred to as "Products").
7. Contract means a contract of sale, the subject of which is the delivery of the products selected by the Buyer for consideration.
8. The competent authority exercising supervision over legality in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspection based in Trnava for the Trnava Region

Pekárska 23

917 01 Trnava 1

tel. 033/321 25 27, 033/321 25 21

Email: tt@soi.sk

Submission form: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

1. In case of any complaints or suggestions, the Buyer can also address them directly to the Seller, while we recommend the Buyers to use the Seller's email address: info@artup.sk to send complaints and suggestions to the Seller. Any complaint will be considered and handled within 10 working days in accordance with the law of the Slovak Republic. We will inform the consumer about its handling in the same form as the consumer delivered the complaint or complaint to the Seller.

II. Product order - conclusion of the purchase contract

1. The proposal for the conclusion of a purchase contract by the Buyer is an order of products made through the electronic order form in the Seller's Online Store. Acceptance of the order of products by the Seller, and thus the conclusion of the purchase contract, occurs on the basis of an electronic confirmation of acceptance of the order by the Seller sent to the Buyer's email address, about the acceptance of the order.
2. The Purchase Contract is concluded for a definite term and expires upon fulfilment of the obligations of the Seller and the Buyer.
3. The contract of sale may also be terminated by agreement of the parties or by withdrawal from it.
4. The Buyer is informed, before the conclusion of the purchase contract, through the Seller's online shop, of all the product features.

III. Purchase price and payment terms

1. The purchase price of the products ordered through the Online Shop (hereinafter referred to as the "Purchase Price" or "Price") is indicated in the Online Shop separately for each product and is valid at the time of conclusion of the purchase contract. The stated price is final (the Seller is a VAT payer and so the purchase price includes value added tax in the amount specified by law).
2. The basic currency is the euro.

IV. Methods of payment

1. You can pay for products in the Seller's Online Shop in the following ways (the payment method is up to the Buyer):

1. 1. payment by wire transfer or deposit to the Seller's bank account on the basis of an invoice issued by the Seller and sent to the Buyer via email after the conclusion of the purchase contract - not charged,
   2. payment through the payment gateway in the Seller's Online Shop - charged by the amount - is not charged,
   3. cash on delivery payment on delivery of the product - charged by the amount - not charged.

V. Delivery of products

1. 1. 1. If the Buyer has chosen payment according to Article IV, point 1, letter a) or b), the product is dispatched by the Seller within 2 working days from the date of crediting the purchase price to the Seller's account and the product is delivered to the Buyer within 3 working days from the date of crediting the purchase price to the Seller's account.
      2. In case the Buyer has chosen payment according to Article IV point 1 letter c), the product is shipped by the Seller within 2 working days from the date of conclusion of the purchase contract and the product is delivered to the Buyer within 3 working days from the date of conclusion of the purchase contract.
      3. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality together with the tax documents relating to the order.
      4. The place of delivery of the ordered product is the address specified by the Buyer or the Seller's place of business if the Buyer chooses personal collection of the product. If the Buyer does not specify a separate address for delivery of the product, this address shall be the address of the Buyer's home or registered office.
      5. The Seller shall deliver the Product by any of the methods provided for in Article VII of these GTC, depending on the Buyer's choice.
      6. Delivery of the product is made by handing it over to the Buyer (or to a person authorised in writing by the Buyer to take delivery of the product).
      7. The Seller may send the product that is immediately available to the Buyer and deliver the remaining part of the order additionally within a specified period of time, provided, however, that the Buyer will not be charged any additional postage costs other than those that were included in the order.
      8. The buyer is obliged to take delivery of the product and to provide the necessary cooperation for delivery of the product.

VI. Product acceptance

1. The risk of damage to the product and the liability for damage to the product shall pass to the Buyer upon receipt of the product, regardless of whether the Buyer receives the product in person or through an authorised person.
2. The ownership right passes from the Seller to the Buyer at the moment of acceptance of the product.
3. The buyer has the right not to accept the delivered product if the delivered product is of a different type or in cases of:

1. 1. delivery of an item that is contrary to the contract (another or damaged item),
   2. delivery of the item in damaged packaging or,
   3. delivery of an item without the relevant documents.

1. The Buyer is obliged to pay the Seller the purchase price for the product properly and on time.

VII. Freight - methods of transport of products and price for their transport

1. Methods of transport and price for transport of ordered products within the Slovak Republic:

1. 1. Delivery of the product via the Seller's designated courier company - no charge.
   2. Personal collection of the product by the Buyer at the Seller's place of business - is not charged. Personal collection is possible only on working days from 08:00 to 15:00 or on other days and times, by agreement between the Seller and the Buyer. Personal collection shall take place at the address of the Seller's premises: STUDIO 20A s.r.o., Františkánska 19, 917 01 Trnava.

1. The Buyer chooses the method of delivery himself when filling out the order, and the delivery of the product is free of charge.

VIII. Withdrawal of the Buyer from the Contract without stating a reason

1. The consumer is entitled to withdraw from the contract within 14 calendar days from the date of receipt of the product without giving any reason. The consumer may also withdraw from the contract, the subject of which is the delivery of the goods, before the withdrawal period has started.
2. The Consumer is obliged, if he wishes to exercise this right, to notify the Seller of the withdrawal from the contract, pursuant to this Article, no later than on the last day of the specified period, or to deliver the withdrawal by post no later than on the last day of the period to the address of the Seller's establishment: STUDIO 20A s.r.o., Františkánska 19, 917 01 Trnava. The Consumer is obliged to send the product back or hand it over to the Seller or a person authorized by the Seller to take over the product within 14 days from the date of withdrawal from the contract.
3. Withdrawal from the contract can also be made in paper form or in the form of a record on another durable medium (e.g. e-mail). You can also withdraw from the contract by using the Withdrawal Form, which is available in the Seller's online shop, by telephone or in person. The consumer is also entitled to withdraw from the contract orally, in particular by an unequivocally worded statement by the consumer expressing his/her will to withdraw from the contract. We recommend that the consumer indicates in the withdrawal the order number, the date of purchase, the type of product he/she is withdrawing from, his/her name and surname, address and, if applicable, the number of the account to which any payments he/she has made to the seller under the withdrawing contract will be refunded, if he/she decides that he/she wishes to have the payment for the product sent to the account number indicated by him/her. Otherwise, the Seller will refund the payment for the product to the Consumer in the same way as the Consumer used for his payment.
4. By withdrawing from the contract, the parties are obliged to reimburse each other for the services rendered. The consumer shall only be liable for any diminution in the value of the product resulting from treatment of the product which goes beyond that necessary to establish the characteristics and functionality of the product. The consumer shall not be liable for any diminution in the value of the product if he has not been informed by the seller of the possibility to withdraw from the contract, the conditions, the time limit and the procedure for exercising the right of withdrawal. If the value of the product has been reduced as a result of handling of the product which is beyond the handling necessary to ascertain the characteristics and functionality of the product (e.g. the product will be damaged), the consumer shall be liable to the Seller for the damage so caused. In particular, the use of the product to a greater extent than is necessary to ascertain the nature, characteristics and functionality of the product shall be deemed to be handling of the product beyond the scope of ascertaining the characteristics and functionality of the product. In particular, reasonable expenses incurred in restoring the product to its previous state will also be regarded as a diminution in the value of the product.
5. You can use the withdrawal form. This form is freely available for viewing and downloading in the Seller's online shop.
6. If the consumer withdraws from the contract in accordance with Act No. 102/2014 Coll., he/she shall bear the costs of returning the product to the seller in accordance with Section 10(3) of Act No. 102/2014 Coll., and if he/she withdraws from the contract concluded at a distance, also the costs of returning the product which, due to its nature, cannot be returned by post. This does not apply if the seller has agreed to bear them himself.
7. The Seller shall return to the Consumer the consideration paid for the product, as well as all payments received from the Consumer under or in connection with the Purchase Contract, including the costs of transport, delivery and postage, as well as other costs and charges, within 14 days of the date of receipt of the notice of withdrawal from the Contract. The above does not apply to the costs of returning the goods, which shall be borne by the consumer under the conditions set out in point 6 of this Article.
8. The Seller shall not be obliged to pay additional costs to the Consumer if the Consumer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the consumer and the cost of the cheapest normal method of delivery offered by the Seller.
9. Shipments sent as cash on delivery in the event of withdrawal from the contract will not be accepted by us. Buyers are advised to send shipments by registered mail.
10. The Seller informs the Consumer that, pursuant to Section 7(6) of Act No. 102/2014 Coll., the Consumer is not entitled to withdraw from the contract if:

1. the sale of goods made to the consumer's specific requirements, made-to-measure goods or goods designed specifically for a single consumer,
2. the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
3. the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery.

IX. Alternative Dispute Resolution

1. 1. 1. If the Buyer, who is a consumer, is not satisfied with the manner in which the Seller has handled his complaint or believes that the Seller has violated his rights, he has the right to contact the Seller with a request for redress. If the Seller responds to the Buyer's request under the previous sentence in a negative manner or fails to respond to such request within 30 days from the date of its dispatch by the Buyer, the Buyer shall have the right to file a motion for the initiation of an alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts. The competent entity for alternative dispute resolution of consumer disputes with the Seller is the Slovak Trade Inspection or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/; the Buyer has the right to choose which of the above alternative dispute resolution entities to turn to. The Buyer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution of his/her consumer dispute. All other information regarding alternative dispute resolution between the Seller and the Buyer - consumer arising from or related to the contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Additions to Certain Acts.

X. Final Provisions

1. In addition to the general provisions of Act No.40/1964 Coll., the Civil Code, as amended, special regulations apply to contractual relations (as well as other legal relations that may arise from the contractual relationship) with natural persons who do not act within the scope of their business activities when concluding a contract under these GTC, in particular Act No.102/2014 Coll., on Consumer Protection for the Sale of Goods or the Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside of the Seller's Premises, and Act No.250/2007 Coll., on Consumer Protection for the Sale of Goods or the Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside of the Seller's Premises. on consumer protection.
2. The provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, apply to contractual relations (as well as other legal relations that may arise from the contractual relationship) with legal entities, or with natural persons - entrepreneurs.
3. An integral part of these General Terms and Conditions is the Complaints Procedure, which is published in the Seller's Online Shop.
4. These General Terms and Conditions shall come into force and effect upon their publication in the Seller's Online Shop on 05.06.2023.